What do you need to know about your security company?

8 factors to use when selecting a reputable and reliable company you can trust

Choosing a security company is one of the most critical decisions you make for your home or business to protect them from threatening situations such as intrusion or fire. Because safety of your family, employees and assets depends on it. It is far more important than choosing the cleaning service, mobile operator, plumber or a handyman. With so many providers, dealers, installers and monitoring service available and advertising their services it can be a daunting task. We strongly recommend that you consider the following 8 factors and use these as your checklist when selecting a reputable and reliable company you can trust.

  1. How many years has the company been in business?
    Make sure not to confuse the term “Years of Experience” with “Years in Business”. Some security companies claim 20 years of experience by combining years of experience of all their employees while they have really been in business for less than 1 year. Dealing with a well-established business with long history and reputation to uphold you will ensure that your security company will be there for you for years to come and when you need them the
  2. Where are their Corporate Headquarters and operating offices located?
    Nowadays it is easy to print a business card and publish a flashy website. You need make sure they actually have a professional facility to conduct the Since you are letting a person into your home to access your security needs please ensure they are legitimate. Before you hire Security Company and sign a monitoring contract, take the time to view their facility; you trust them with the security of your home, family and business. It is important to see how they run their business.
  3. Evaluate their work history, ask around, check references.
    The easiest way to find a trust-worthy company is through referral. Use your professional or social network who have alarm systems. Find out about their experiences with security companies, which company they selected and why. You can also check with crime prevention department at your local law enforcement offices, licensing agencies in your state such as IESA. Also, a company with solid record will offer you references and testimonials from satisfied customers you can reach.
  4. Is the company Licensed?
    Every security business has to be licensed with the State Department of Financial Regulations. Checking is easy online at idfpr.com by going through License look up.
  5. Seek a Company with Certified Employees.
    Look for companies that are members of Electronic Security Association’s (ESA) and are National Institute for Certification in Engineering Technologies (NICET) certified. Member companies of ESA are aware of the newest technologies in fire and intrusion detection and have often been trained at NTS (National Training School). ESA member companies must adhere to a strict Code of Ethics and Standards of Conduct, which were put in place to protect consumers. Always ask if their employees are trained, certified by the ESA’s National Training School (NTS) and have so-called blue card http://www.idfpr.com/. Security professionals that are certified through NTS have completed extensive training in electronic security. Trained and certified professionals often yield more efficient and higher quality work than those who are not certified.
  6. Do they subcontract work?
    Beware of the companies that subcontract work to the unknown third parties. Who will guarantee work and accept responsibility? Will you ever see them again? If you do please make sure the company is well known and reputable and/or is union based.
  7. Inquire about equipment brand choices
    There are two key considerations when reviewing equipment offered by a security company. There are companies that offer what the industry refers to as “Proprietary Equipment” where they will install, monitor and service the equipment, but no other provider can ever come in and service the system. This locks you into their service for a lifetime. If you are unhappy with the service you would have to purchase a whole new system. Secondly, avoid unknown or generic brands that may have come by ways of so-called “grey imports” and may carry little to none US warranty, may lack software upgrade platform and spare parts.
  8. Finally, ask about monitoring service and support
    Is your monitoring facility local, do they offer 24 hours of live customer service and support? Will speak to a real person who is not off shore or 1000 miles away! Choose security company that is local in your area, you will be able to receive a greater level of personalized service throughout the lifetime of your system.

Always count on Lamarco Systems who:

  • Has been in business for nearly 20 years
  • Conducts business from of their own building located at 475 Lindberg Ln, Northbrook, IL
  • Designs, installs residential and commercial Fire alarm, Burglar alarm, CCTV-IP, Card Access and other systems
  • Is a member of NICET and holds Level 4 Certificate, member of IESA and is one of the very few UL listed service alarm provider. Dealer code: CCNs; CVSG, UUJS
  • All engineering, design, procurement and installation is performed by LaMarco Systems employees whose industry experience averages from 15-25 years.
  • Offers state of the art and latest technology covered by warranty from major manufacturers including Bosch, EST, S2, Brivo, Jeron, Eagle Eye.
  • Offers true 24 hour live support and monitoring service
  • Is proud to share testimonials from many satisfied customers at www.lamarcosystems.com/about-us/testimonials/

If you have any questions and suggestions please send us an email to info@lamarcosystems.com we would like to hear your feedback.